Workplace Coaching Isn’t Just for Bosses Anymore

Workplace Coaching Isn’t Just for Bosses Anymore

by Harold Hillman April 07, 2021 1 min read

To retool companies for the new world of work, managers need fresh insights into what makes their teams tick. With staff routinely working from home, and many expecting to visit offices much less frequently, leaders can no longer rely on water-cooler moments to fuel innovation and growth.

One solution is performance coaching, a talking technique that proponents say can untangle gnarly workplace problems. Coaching has long been the preserve of senior management, but leaders and coaches alike say it’s time to open it up to lower-level workers.
Help Your Employees Find Purpose -- or Watch Them Leave

Help Your Employees Find Purpose -- or Watch Them Leave

by Harold Hillman April 07, 2021 2 min read

If the tumult of 2020 has prompted your organization or leadership team to reconsider people priorities such as employee well-being, resilience, or purpose, then you’re in good company.

Your employees are reconsidering you, too.

Nearly two-thirds of US-based employees we surveyed said that COVID-19 has caused them to reflect on their purpose in life. And nearly half said that they are reconsidering the kind of work they do because of the pandemic. Millennials were three times more likely than others to say that they were reevaluating work.

Work Culture Is Key to Stakeholder Capitalism

Work Culture Is Key to Stakeholder Capitalism

by Harold Hillman April 07, 2021 2 min read

Today, people have higher expectations of the organizations they work for, purchase from or invest in. Employees, consumers, shareholders, suppliers, governments and communities demand responsible organizations that are grounded in purpose and committed to delivering long-term value.

In this world of heightened corporate social responsibility and the renewed shift toward stakeholder capitalism, the promises companies make must be kept. And the only way to keep brand promises is with a purpose-driven culture.

Make Time for “Me Time”

Make Time for “Me Time”

by Harold Hillman April 07, 2021 2 min read

Do you feel so busy that you don’t have the bandwidth to think about your own needs, let alone do anything about them? Maybe you’re constantly thinking about work, or worry that you’re not proving yourself or your value if you aren’t available 24/7 (especially if you’re working remotely). Perhaps you’re juggling childcare, eldercare, pet care, or other family commitments. Or maybe you’re just caught up in the regular “life” tasks of paying bills, keeping a clean house, and managing the day-to-day. How do you carve out time for yourself, your health, and your needs when you’re always on?

How Delivering Outcomes Changes Everything

How Delivering Outcomes Changes Everything

by Harold Hillman March 21, 2021 2 min read

Outcomes are the new opportunity. In a connected world, companies across a broad swath of industries are developing strategies to deliver business outcomes to customers. By using digital technologies to create new offerings and complement existing ones, they’re shifting from the transactional process of selling products and services to developing deeper relationships and providing outcomes, which is turning into a fast-growing and profitable market segment. As the focus of creating and capturing value shifts from one-time sales to long-term partnerships, it is driving higher customer retention as well as rapid account expansion. No wonder many CEOs are convinced that deploying outcome-based business models (OBMs, for short) is the best way to win the future.

(Published by Boston Consulting Group)

Innovation: Your launchpad out of the COVID-19 crisis

Innovation: Your launchpad out of the COVID-19 crisis

by Harold Hillman March 21, 2021 1 min read

Crises are adrenaline for innovation. You must make decisions quickly under extremely uncertain conditions, and you never have enough time or information to fully weigh difficult choices that may affect both employee livelihoods and the survival of the business. Yet these very constraints can unleash waves of creativity. Necessity and urgency spur ideas and dissipate inertia. Leading innovators seize such conditions to reshape mindsets and behaviors, embracing the opportunity to uncover fresh solutions and make bold bets that can reignite growth.

(Published by McKinsey & Company)


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