To retool companies for the new world of work, managers need fresh insights into what makes their teams tick. With staff routinely working from home, and many expecting to visit offices much less frequently, leaders can no longer rely on water-cooler moments to fuel innovation and growth.
One solution is performance coaching, a talking technique that proponents say can untangle gnarly workplace problems. Coaching has long been the preserve of senior management, but leaders and coaches alike say it’s time to open it up to lower-level workers.
“Organizations have felt battered in recent times, and people can lose confidence in understanding what teams are going through or how to lead them,” says Philippa Thomas, a BBC News presenter and leadership coach who contributed to a peer-reviewed academic study on coaching and remote work with researchers from the University of East London.
The study, published on March 11 in the journal Coaching, offered employees at a U.K. financial-services company coaching on positive psychology, which focuses on well-being and strengths. The authors found that participants felt able to raise concerns about how to make their voices heard and speak openly about their own leadership and performance.
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Authored by Adam Blenford.
Illustration by Yann Bastard for Bloomberg Businessweek.
The events of early 2020 forced most companies to quickly adjust to new challenges. Now, almost a year later, many are still laboring in this "new normal" environment -- increased safety precautions, scaled-down teams and empty offices. With teams scattered geographically and connection opportunities often limited to computer screens, now is a great time for leaders to check in on their workplace culture.
Culture is the optimal performance driver. It is an unsigned contract between an organization and its employees that gives individuals license to accomplish goals and get things done without the burden of worry or uncertainty about negative repercussions. And every employee in an organization has the power to amplify or detract from its culture.